Refund Policy

1. Student, Group and Class plans

We refund a plan payment that has NOT been used after payment: for Student — no export made, for Group and Class — no render under the chat plan in the chat. The refund covers the full amount of that payment.

We do not refund unused days: once the plan has been used even once, it is not refundable. The check is automatic: the service will not accept such a request.

A chat plan voucher bought on the site is refundable if it hasn’t been redeemed, or if there was no render under it in the chat after redemption.

2. Pro

Pro is a digital service supplied immediately after payment with the user’s consent: the editor is available at once. By purchasing Pro the user agrees to immediate supply and waives the right to withdraw.

Pro payments are non-refundable. The exception is our own technical failure to provide the service: in that case we refund the Pro payment.

3. How to request a refund

In your account: “Purchases” → “Request a refund” next to the payment. This is the fastest route — the request is tied to the payment automatically.

Or by email to the address in the “Details” section — state the payment date, amount and account email.

A chat plan paid inside the Telegram chat isn’t tied to an account and doesn’t appear on the account page — email us for it: the chat name, payment date and amount.

We review requests within 14 calendar days. Usually much sooner.

4. Method and timing

Refunds go back through the original payment method. For card payments via plata by mono the money returns to the same card automatically — no card details needed.

Payments made through Paddle are refunded under Paddle’s policy and via the same payment method; request it through our account page or directly in Paddle using your receipt.

Crediting time depends on the issuing bank, typically 1–10 banking days after we confirm the refund.

5. What happens to the entitlement

A refund cancels the days of the paid plan: a personal plan on the account, a chat plan on the chat; an unredeemed voucher becomes invalid. If Student was paused under a refunded Pro, its days go back into place.

6. Disputes

If a payment went through but the plan was not activated (money taken, no plan), contact us — we will activate it or refund you regardless of the conditions above.

Mistaken or duplicated payments are refunded in full.